Overcompensating for severe service failure: perceived fairness and effect on negative word-of-mouth intent

Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance

Noone, Breffni M., (2008)

Pricing for hotel revenue management : evolution in an era of price transparency

Noone, Breffni M., (2016)

Overcompensating for severe service failure : perceived fairness and effect on negative word-of-mouth intent

Noone, Breffni M., (2012)