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Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M., (2008)
Pricing for hotel revenue management : evolution in an era of price transparency
Noone, Breffni M., (2016)
Overcompensating for severe service failure : perceived fairness and effect on negative word-of-mouth intent
Noone, Breffni M., (2012)