Partitioning service encounters into touchpoints to enhance quality
Donelda S. McKechnie and Jim Grant; Fatema Shabbir Golawala
| Year of publication: |
2011
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| Authors: | McKechnie, Donelda S. ; Grant, Jim ; Golawala, Fatema Shabbir |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 24739625. - Vol. 3.2011, 2, p. 146-165
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| Type of publication: | Article |
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| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009890291