Passengers' service perceptions emerging from user-generated content during the pandemic : the case of leading low-cost carriers
Mehmet Bahri Saydam, Victor Oluwafemi Olorunsola and Hamed Rezapouraghdam
| Year of publication: |
2023
|
|---|---|
| Authors: | Saydam, Mehmet Bahri ; Olorunsola, Victor Oluwafemi ; Rezapouraghdam, Hamed |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 35.2023, 7, p. 1960-1979
|
| Subject: | Content analysis | Low-cost airlines | Online reviews | Satisfaction | Service perception | Fluggesellschaft | Airline | Niedrigpreisstrategie | Low-cost strategy | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Coronavirus | Virales Marketing | Viral marketing | Wahrnehmung | Perception | Passagierluftverkehr | Air passenger transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-06-2022-0208 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014380892