Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Dimitris Drosos, Nikos Tsotsolas, Michalis Skordoulis, Miltiadis Chalikias
| Year of publication: |
2018
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|---|---|
| Authors: | Drosos, Dimitris ; Tsotsolas, Nikos ; Skordoulis, Michalis ; Chalikias, Miltiadis |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 25.2018, 4, p. 491-505
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| Subject: | patient satisfaction | customer satisfaction | service quality | healthcare quality | public health | multi-criteria analysis | SERVQUAL | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Griechenland | Greece | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Patienten | Patients | Krankenhaus | Hospital | Messung | Measurement |