Patient satisfaction scores and their relationship to hospital website quality measures
Year of publication: |
2013
|
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Authors: | Ford, Eric W. ; Huerta, Timothy R. ; Diana, Mark L. ; Kazley, Abby Swanson ; Menachemi, Nir |
Published in: |
Health marketing quarterly. - Philadelphia, Pa. : Taylor & Francis, ISSN 0735-9683, ZDB-ID 639428-0. - Vol. 30.2013, 4, p. 334-348
|
Subject: | patient satisfaction | health information technology | social media | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Social Web | Social web | Dienstleistungsqualität | Service quality | Website | Beziehungsmarketing | Relationship marketing | Gesundheitsversorgung | Health care |
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