Perceived customer care and privacy protection behavior : the mediating role of trust in self-disclosure
Nuria Rodríguez-Priego, Lucia Porcu, María Belén Prados Peña, Esmeralda Crespo Almendros
| Year of publication: |
2023
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|---|---|
| Authors: | Rodríguez-Priego, Nuria ; Porcu, Lucia ; Prados-Peña, Ma. Belén ; Crespo Almendros, Esmeralda |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 72.2023, p. 1-10
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| Subject: | Perceived customer care | Care management | Trust | Perceived control | Privacy concern | Self-disclosure | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Datenschutz | Data protection | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103284 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014253497