Perceived high performance work systems (HPWS) and employee service performance in the automotive industry

Rashida Mat Rani, Normy Rafida Abdul Rahman and Nurul Aqilah Mohd Yusak

Alternative title:	Effect of high performance work system (HPWS) on service employees performance in the automotive retail industry
Year of publication:	2021
Authors:	Rashida Mat Rani ; Normy Rafida Abdul Rahman ; Nurul Aqilah Mohd Yusak
Published in:	Asian journal of business and accounting : AJBA. - Kuala Lumpur : Faculty of Business and Accountancy, ISSN 2180-3137, ZDB-ID 2945283-1. - Vol. 14.2021, 2, p. 231-254
Subject:	High-Performance Work System (HPWS) \| Human Resource Practices \| Perceived Organisation Support (POS) \| Psychological Empowerment (PE) \| Service Employee Performance (SEP) \| Personalmanagement \| Human Resource Management \| Kfz-Industrie \| Automotive industry \| Arbeitsleistung \| Job performance \| Leistungsmotivation \| Work motivation \| Unternehmenserfolg \| Firm performance \| Performance-Messung \| Performance measurement \| Arbeitsorganisation \| Work organization \| Arbeitszufriedenheit \| Job satisfaction \| Personalführung \| Leadership \| Dienstleistungsqualität \| Service quality \| Dienstleistungssektor \| Service industry