Perceived justice in service recovery and switching intention: Evidence from Malaysian mobile telecommunication industry
| Year of publication: |
2012
|
|---|---|
| Authors: | Nikbin, Davoud ; Ismail, Ishak ; Marimuthu, Malliga ; Armesh, Hamed |
| Published in: |
Management research review. - Bingley : Emerald, ISSN 2040-8277, ZDB-ID 25351527. - Vol. 35.2012, 3 (23.3.), p. 309-326
|