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Qualitätsmanagement für Dienstleistungen : Grundlagen, Konzepte, Methoden
Bruhn, Manfred, (2008)
Prozessorientiertes Qualitätsmanagement : Ein Konzept zur Implementierung
Faerber, Matthias, (2010)
Probabilistic benchmarking : norm-setting in the age of big data
Banasiewicz, Andrew D., (2024)
Performance based evaluation : tools and techniques to measure the impact of training
Hale, Judith A., (2002)
Performance based management : what every manager should do to get results
Hale, Judith A., (2004)
Outsourcing training and development : factors for success
Hale, Judith A., (2006)