Performance evaluation of service centers for a servitizing company

Pieter J. Colena and Marc R. Lambrecht

Year of publication:	2012
Authors:	Colena, Pieter J. ; Lambrecht, Marc R.
Publisher:	Leuven : Kath. Univ. Leuven, Fac. of Business and Economics, Dep. of Decision Sciences and Information Management
Subject:	Instandhaltung \| Maintenance policy \| Kundenservice \| Customer service \| Kundenzufriedenheit \| Customer satisfaction \| Performance-Messung \| Performance measurement \| Data-Envelopment-Analyse \| Data envelopment analysis

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