Performance measurement of the complaint and failure management process
Maximilian Ruessmann, Thomas Hellebrandt, Ina Heine, Ulrich Huber, Vanya Telpis, Paul Rutten & Robert H. Schmitt
| Year of publication: |
2020
|
|---|---|
| Authors: | Ruessmann, Maximilian ; Hellebrandt, Thomas ; Heine, Ina ; Huber, Ulrich ; Telpis, Vanya ; Rutten, Paul ; Schmitt, Robert |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 2575-6222, ZDB-ID 2159832-0. - Vol. 27.2020, 1, p. 2-20
|
| Subject: | complaint and failure management | process performance | process maturity | performance measurement | Performance-Messung | Performance measurement | Prozessmanagement | Business process management | Beschwerdemanagement | Complaint management | Unternehmenserfolg | Firm performance |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10686967.2019.1689801 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012308944