Performance-only measurement of service quality: a replication and extension
| Year of publication: |
2002
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|---|---|
| Authors: | Brady, Michael K. ; Cronin, J.Joseph ; Brand, Richard R. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 55.2002, 1, p. 17-32
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