Phone clones : authenticity work in the transnational service economy
Kiran Mirchandani
| Year of publication: |
2012
|
|---|---|
| Authors: | Mirchandani, Kiran |
| Publisher: |
Ithaca, NY [u.a.] : ILR Press |
| Subject: | Callcenter | Call centre | Arbeitsbedingungen | Working conditions | Multinationales Unternehmen | Transnational corporation | Indien | India | Mitarbeiter | Soziale Situation |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | X, 174 S. Ill. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy. |
| ISBN: | 978-0-8014-5064-8 ; 978-0-8014-7767-6 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009538721