Picking sides : relational identification as a moderator of service employee reactions to unfair customer treatment
Joel M. Evans, Stephen W. Gilliland, Jennifer S. Anderson
| Year of publication: |
2023
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|---|---|
| Authors: | Evans, Joel M. ; Gilliland, Stephen W. ; Anderson, Jennifer S. |
| Published in: |
Journal of business and psychology. - New York, NY : Springer, ISSN 1573-353X, ZDB-ID 2016738-6. - Vol. 38.2023, 4, p. 743-761
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| Subject: | Employee-customer identification | Justice restoration | Organizational justice | Rule breaking | Third-party justice | Verhalten in Organisationen | Organizational behaviour | Gerechtigkeit | Justice | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Mitarbeiterbindung | Employee retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10869-022-09833-z [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014339177