Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives

Sebastian Brockhaus, Clinton Amos, Amydee M. Fawcett, A. Michael Knemeyer, and Stanley E. Fawcett

Year of publication:	2017
Authors:	Brockhaus, Sebastian ; Amos, Clinton ; Fawcett, Amydee M. ; Knemeyer, A. Michael ; Fawcett, Stanley E.
Published in:	Journal of marketing theory and practice. - Statesboro, GA : Assoc., ISSN 1069-6679, ZDB-ID 2034622-0. - Vol. 25.2017, 4, p. 396-420
Subject:	Kundenservice \| Customer service \| Kundenzufriedenheit \| Customer satisfaction \| Nachhaltigkeit \| Sustainability \| Konsumentenverhalten \| Consumer behaviour \| Kundenbindung \| Customer retention \| Firmenimage \| Corporate reputation \| Einzelhandel \| Retail trade \| USA \| United States

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