Please don't make me wait! : influence of customers' waiting preference and no-show behavior on appointment systems
Ruijie Zhang, Xiaohua Han, Rowan Wang, Jianghua Zhang, Yinghao Zhang
| Year of publication: |
2023
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|---|---|
| Authors: | Zhang, Ruijie ; Han, Xiaohua ; Wang, Rowan ; Zhang, Jianghua ; Zhang, Yinghao |
| Published in: |
Production and operations management : the flagship research journal of the Production and Operations Management Society. - London : Sage Publications, ISSN 1937-5956, ZDB-ID 2151364-8. - Vol. 32.2023, 6, p. 1597-1616
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| Subject: | appointment systems | behavioral experiment | no-show | waiting time | Warteschlangentheorie | Queueing theory | Experiment | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/poms.13928 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014328180