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SEM-based customer satisfaction measurement : on multicollinearity and robust PLS estimation
Westlund, Anders H., (2008)
Modelling customer advocacy : a PLS path modeling approach
Roy, Sanjit, (2015)
Customer satisfaction: a mathematical framework for its analysis and its measurement
Ferrentino, R., (2020)
Problemi e ruolo dei metodi statistici per la valutazione dei servizi collegati ai sistemi di produzione di beni
Magagnoli, Umberto, (2007)
Extending Taguchi's approach to adaptive stochastic control: a simplified model for feedback adjustments of both mean and variance
Zanella, Angelo, (2000)
Testing the Hypotheses on the Fixed Effects in the Taguchi Approach with Combined Arrays
Zanella, Angelo, (2006)