Power distance and its implications for upward communication and empowerment : crisis management and recovery in hospitality services
Erdogan Koc
| Year of publication: |
2013
|
|---|---|
| Authors: | Koc, Erdogan |
| Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 1044134-7. - Vol. 24.2013, 19, p. 3681-3696
|
| Subject: | empowerment | human resource management | organisational communication | power distance | service recovery | services marketing and management | Turkey | Türkei | Krisenmanagement | Crisis management | Personalmanagement | Human Resource Management | Dienstleistungsmarketing | Services marketing | Beschwerdemanagement | Complaint management | Interne Kommunikation | Internal communication | Kommunikation | Communication | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010198665