Predicting overall customer satisfaction : big data evidence from hotel online textual reviews
Yabing Zhao, Xun Xu, Mingshu Wang
| Year of publication: |
January 2019
|
|---|---|
| Authors: | Zhao, Yabing ; Xu, Xun ; Wang, Mingshu |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 76.2019, 1, p. 111-121
|
| Subject: | Online textual reviews | Technical attributes | Overall customer satisfaction | Hotel industry | Big data | Hotellerie | Kundenzufriedenheit | Customer satisfaction | Big Data | Data Mining | Data mining | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2018.03.017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011981838