Predictive skill based call routing using multi-label classification techniques
Vinay Kumar Kalakbandi, Sankara Prasad Kondareddy
| Year of publication: |
July-December 2017
|
|---|---|
| Authors: | Kalakbandi, Vinay Kumar ; Kondareddy, Sankara Prasad |
| Published in: |
International journal of business intelligence research : IJBIR ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1947-3591, ZDB-ID 2578048-7. - Vol. 8.2017, 2, p. 49-61
|
| Subject: | Heterogeneous Skillset | Multi Label Classification | Predictive Analytics | Skill Based Call Routing | Klassifikation | Classification | Tourenplanung | Vehicle routing problem | Prognoseverfahren | Forecasting model | Qualifikation | Occupational qualification | Algorithmus | Algorithm | Data Mining | Data mining |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJBIR.2017070104 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011820512