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Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah, (2016)
Ranking airlines' service quality factors using a fuzzy approach : study of the Iranian society
Mehran Nejati, (2009)
Evaluation of healthcare service quality management in an Iranian hospital by using fuzzy logic
Jahantigh, Farzad Firouzi, (2019)
Prioritizing service quality factors in Iranian Islamic banking using a fuzzy approach
Amirzadeh, Rasoul, (2013)