Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Year of publication: |
2007-10
|
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Authors: | Helber, Stefan ; Henken, Kirsten |
Institutions: | Wirtschaftswissenschaftliche Fakultät, Leibniz Universität Hannover |
Subject: | Call center | contact center | workforce scheduling | shift scheduling | stochastic programming |
Extent: | application/pdf |
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Series: | Hannover Economic Papers (HEP). - ISSN 0949-9962. |
Type of publication: | Book / Working Paper |
Notes: | 26 pages |
Classification: | C61 - Optimization Techniques; Programming Models; Dynamic Analysis |
Source: |
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Helber, Stefan, (2007)
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