Profitability of SST options: efficiency gains through the implementation of self-service technologies

submitted by Thomas F. Schröder

Year of publication:	2007
Subject:	Konsumentenverhalten \| Consumer behaviour \| Kundenservice \| Customer service \| Rentabilität \| Profitability \| Automatisierung \| Automation \| Substitutionselastizität \| Elasticity of substitution \| Dienstleistungssektor \| Service industry \| Dienstleistungsangebot \| Selbstbedienung \| Electronic Shopping \| Absatzweg

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