Public quality - for whom and how? : integrating public core values with quality management
Mattias Elg, Elin Wihlborg and Mattias Örnerheim
| Year of publication: |
March-April 2017
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| Authors: | Elg, Mattias ; Wihlborg, Elin ; Örnerheim, Mattias |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 3/4, p. 379-389
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| Subject: | public sector | customer | citizen | quality management | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Öffentliche Dienstleistung | Public services | Öffentlicher Sektor | Public sector | Produktqualität | Product quality |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1087841 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011723632