Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
H.M. Saidur Rahaman, Ho Kwong Kwan, Mayowa T. Babalola, Haixiao Chen
| Year of publication: |
2023
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|---|---|
| Authors: | Rahaman, H. M. Saidur ; Kwan, Ho Kwong ; Babalola, Mayowa ; Chen, Haixiao |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 109.2023, p. 1-11
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| Subject: | Customer orientation | Customer-focused organizational citizenship behavior | Customer-focused voice | Family ostracism | Harmonious passion for work | Social skills | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Kundenservice | Customer service | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103390 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014282484