The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment

Ahmed Hassaan Ali, Jing Song

Year of publication:	2023
Authors:	Ahmed Hassaan Mohammed Ali ; Song, Jing
Subject:	after-sales service \| customer affective commitment \| customer perceived justice \| customer trust \| target-based customer citizenship behaviors (target-based CCBs) \| Beziehungsmarketing \| Relationship marketing \| Konsumentenverhalten \| Consumer behaviour \| Vertrauen \| Confidence \| Arbeitsverhalten \| Work behaviour \| Dienstleistungsqualität \| Service quality \| Gerechtigkeit \| Justice \| Kundenzufriedenheit \| Customer satisfaction \| Emotion \| Kundenservice \| Customer service \| Mitarbeiterbindung \| Employee retention

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1515/roms-2022-0063 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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