Qualitative analysis of customer behavior in the retail industry during the COVID-19 pandemic : a word-cloud and sentiment analysis approach

Liana Stanca, Dan-Cristian Dabija, Veronica Câmpian

Year of publication:	2023
Authors:	Stanca, Liana ; Dabija, Dan Cristian ; Campian, Veronica D.
Published in:	Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 75.2023, p. 1-11
Subject:	Customer behavior \| Retail industry \| COVID-19 pandemic \| Qualitative analysis \| Business strategies \| Einzelhandel \| Retail trade \| Coronavirus \| Konsumentenverhalten \| Consumer behaviour \| Epidemie \| Epidemic \| Emotion \| Strategisches Management \| Strategic management \| Beziehungsmarketing \| Relationship marketing

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