Quality 4.0 : big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Natalia Amat-Lefort and Federico Barravecchia and Luca Mastrogiacomo
| Year of publication: |
2023
|
|---|---|
| Authors: | Amat-Lefort, Natalia ; Barravecchia, Federico ; Mastrogiacomo, Luca |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 40.2023, 4, p. 990-1008
|
| Subject: | Big data analytics | Quality 4.0 | Sentiment analysis | Service quality | Text mining | Topic modelling | Dienstleistungsqualität | Data Mining | Data mining | Big Data | Big data | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Social Web | Social web |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-01-2022-0024 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014267152