Quality citizenship, employee involvement, and operational performance : an empirical investigation
| Year of publication: |
2013
|
|---|---|
| Authors: | Mellat-Parast, Mahour |
| Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 51.2013, 10 (15.5.), p. 2805-2820
|
| Subject: | corporate social responsibility | employee involvement | operational performance | quality citizenship | quality management | Corporate Social Responsibility | Corporate social responsibility | Qualitätsmanagement | Quality management | Unternehmenserfolg | Firm performance | Arbeitsverhalten | Work behaviour | Mitbestimmung | Codetermination | Performance-Messung | Performance measurement | Kooperative Führung | Participative leadership | Dienstleistungsqualität | Service quality |
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