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The Stamp ofQuality?The importance ofbeing Chartered
Hanks, Chris, (2009)
Discussion of “Measuring Organizational Capital”
Brenner, Steffen, (2009)
Der Fehler zweiter Art Bedeutung und Erscheinungsform in der Wirklichkeitdargestellt an der causa Guttenberg
Maier, Helmut, (2011)
Juran's quality essentials : for leaders
DeFeo, Joseph A., (2014)
Bureaucracy : a challenge to better management ; a constructive analysis of management effectiveness in the Federal Government
Juran, Joseph M., (1944)
Quality planning and analysis : from product development through use
Gryna, Frank M., (2001)