Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation
Ida Gremyr and Andrea Birch-Jensen, Maneesh Kumar and Nina Löfberg
| Year of publication: |
2022
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|---|---|
| Authors: | Gremyr, Ida ; Birch-Jensen, Andrea ; Kumar, Maneesh ; Löfberg, Nina |
| Published in: |
International journal of operations & production management. - Bingley : Emerald, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 42.2022, 13, p. 218-242
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| Subject: | Absorptive capacity | Activation triggers | Customer feedback | Quality function | Value creation process | Betriebliche Wertschöpfung | Value creation | Qualitätsmanagement | Quality management | Kundenintegration | Customer integration | Absorption | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-11-2021-0692 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013531152