Quality management initiatives in Hong Kong's banking industry: A longitudinal study
| Year of publication: |
2001
|
|---|---|
| Authors: | Li, Eldon Y. ; Zhao, Xiande ; Lee, Tien-Sheng |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 12.2001, 4, p. 451-468
|