Quality management practices and their effects on the performance of public hospitals

Jingjing Xiong, Zhen He, Yujia Deng and Min Zhang, and Zehong Zhang

Year of publication:	2017
Authors:	Xiong, Jingjing ; He, Zhen ; Deng, Yujia ; Zhang, Min ; Zhang, Zehong
Published in:	International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 9.2017, 3/4, p. 383-401
Subject:	Public hospital \| Quality management practices \| Hospital performance \| Krankenhaus \| Hospital \| Qualitätsmanagement \| Quality management \| Dienstleistungsqualität \| Service quality

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