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Operational implications of manufacturing outsourcing for subcontractor plants : An empirical investigation
Sousa, Rui, (2007)
The effects of service failures and recovery on customer loyalty in eāservices : An empirical investigation
Sousa, Rui, (2009)
The influence of supply chain context (OEM vs. subcontracting) on quality management
Sousa, Rui, (2003)