Quality standards and control charts applied to customer surveys
Ron S. Kenett, Laura Deldossi and Diego Zappa
| Year of publication: |
2012
|
|---|---|
| Authors: | Kenett, Ron ; Deldossi, Laura ; Zappa, Diego |
| Published in: |
Modern analysis of customer surveys : with applications using R. - Chichester : Wiley, ISBN 0-470-97128-2. - 2012, p. 413-438
|
| Subject: | Befragung | Interview | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Bayes-Statistik | Bayesian inference |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009502492