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Quality standards and control charts applied to customer surveys
Kenett, Ron, (2012)
The dimensionality of customer satisfaction survey responses and implications for driver analysis
Büschken, Joachim, (2013)
Heterogenität im Antwortverhalten bei Kundenzufriedenheitsbefragungen : ein bayesianischer Mixture-Modell-Ansatz
Hardt, Nino, (2011)
Modern analysis of customer surveys : with applications using R
The ABC annual customer satisfaction survey
Standards and classical techniques in data analysis of customer satisfaction surveys
Salini, Silvia, (2012)