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Quality planning and analysis : from product development through use
Gryna, Frank M., (2001)
The management of quality assurance
Sinha, Madhav N., (1985)
Improving quality and operational performance of service organizations : an empirical analysis using repeated cross-sectional data of U.S. firms
Parast, Mahour Mellat, (2024)
How do excellent companies stay excellent?
Brown, Alan, (2013)
Self-assessment against an excellence model in SMEs
Sturkenboom, Jorn, (1999)
Continuously struggling with TOM
Wiele, Ton van der, (1999)