Queue configurations and operational performance : an interplay between customer ownership and queue length awareness

Hummy Song, Mor Armony, Guillaume Roels

Year of publication:	[2023] ; Revised version of 2023/17/TOM/ACGRE
Authors:	Song, Hummy ; Armony, Mor ; Roels, Guillaume
Publisher:	[Fontainebleau] : INSEAD
Subject:	Behavioral Operations Management \| Online Experiments \| Queue Management \| Server Pooling \| Healthcare Operations Management \| Prozessmanagement \| Business process management \| Warteschlangentheorie \| Queueing theory \| Gesundheitsversorgung \| Health care \| Operations Research \| Operations research \| Produktionswirtschaft \| Production management

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