Queue configurations and servers' customer orientation : an experimental investigation

Hummy Song, Mor Armony, Guillaume Roels

Year of publication:	[2021]
Authors:	Song, Hummy ; Armony, Mor ; Roels, Guillaume
Publisher:	[Fontainebleau] : INSEAD
Subject:	Behavioral Operations Management \| Laboratory Experiments \| Queue Management \| ServerPooling \| Customer Orientation \| Beziehungsmarketing \| Relationship marketing \| Warteschlangentheorie \| Queueing theory \| Experiment \| Prozessmanagement \| Business process management \| Verkaufspersonal \| Salespeople \| Operations Research \| Operations research

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