RAILQUAL : a multiple item scale for evluating railway passenger service quality and satisfaction
Devi Prasad Maruvada and Raja Shekhar Bellamkonda
| Year of publication: |
2017
|
|---|---|
| Authors: | Maruvada, Devi Prasad ; Bellamkonda, Raja Shekhar |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 27.2017, 2, p. 145-166
|
| Subject: | RAILQUAL | railway passenger services | strucural equation modelling | SEM | service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Schienenverkehr | Railway transport | Schienenpersonenverkehr | Passenger rail transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011757078