Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society
| Year of publication: |
2009
|
|---|---|
| Authors: | Nejati, Mehran ; Nejati, Mostafa ; Shafaei, Azadeh |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 26.2009, 3, p. 247-260
|