Rationality, participation and results : the case of the European excellence model in a Spanish context

M. Teresa Canet-Giner and Francisco Balbastre-Benavent

Year of publication:	2011
Authors:	Canet-Giner, M. Teresa ; Balbastre-Benavent, Francisco
Published in:	The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 31.2011, 11/12, p. 1995-2017
Subject:	Qualitätsmanagement \| Quality management \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungssektor \| Service industry \| Spanien \| Spain

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