Reading between the lines : understanding customer experience with disruptive technology through online reviews

Jeandri Robertson, Caitlin Ferreira and Jeannette Paschen

Year of publication:	2021
Authors:	Robertson, Jeandri ; Ferreira, Caitlin ; Paschen, Jeannette
Published in:	Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC). - [London] : Sage Publishing, ISSN 1839-3349, ZDB-ID 2211477-4. - Vol. 29.2021, 3, p. 215-224
Subject:	artificial intelligence \| computerized text analysis \| customer experience \| disruptive technology \| enterprise video conferencing \| online reviews \| Zoom \| Künstliche Intelligenz \| Artificial intelligence \| Beziehungsmarketing \| Relationship marketing \| Konsumentenverhalten \| Consumer behaviour \| Technischer Fortschritt \| Technological change \| Disruptive Innovation \| Disruptive innovation \| Online-Marketing \| Internet marketing \| Virales Marketing \| Viral marketing \| Online-Handel \| Online retailing \| Computerunterstützung \| Computerized method \| Social Web \| Social web

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1177/1839334921999487 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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