Reconceptualizing the service paradox in engineering companies : is HR a missing link?
Year of publication: |
2014
|
---|---|
Authors: | Johnstone, Stewart ; Wilkinson, Adrian ; Dainty, Andrew |
Published in: |
IEEE transactions on engineering management : EM. - New York, NY : IEEE, ISSN 0018-9391, ZDB-ID 160438-7. - Vol. 61.2014, 2, p. 275-284
|
Subject: | Engineering industries | human resourcemanagement (HRM) | service | solutions | strategy | Personalmanagement | Human Resource Management | Dienstleistungssektor | Service industry | Maschinenbau | Machinery industry | Dienstleistungsmanagement | Service management |
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