Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study

Flaminia Musella, Roberta Guglielmetti Mugion, Hendry Raharjo and Laura Di Pietro

Year of publication:	2017
Authors:	Musella, Flaminia ; Guglielmetti Mugion, Roberta ; Raharjo, Hendry ; Di Pietro, Laura
Published in:	International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 9.2017, 3/4, p. 347-370
Subject:	Partial least squares \| Employee satisfaction \| Patient satisfaction \| Holistic approach \| Object-oriented Bayesian networks \| Quality in healthcare \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Arbeitszufriedenheit \| Job satisfaction \| Bayes-Statistik \| Bayesian inference \| Gesundheitsversorgung \| Health care \| Krankenhaus \| Hospital \| Patienten \| Patients \| Partielle kleinste Quadrate \| Gesundheitswesen \| Health care system \| Theorie \| Theory \| Kleinste-Quadrate-Methode \| Least squares method