Recovering and Learning from Service Failure
Year of publication: |
1998
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Authors: | Tax, Stephen S. ; Brown, Stephen W. |
Published in: |
Sloan management review. - Cambridge, Mass. : Alfred P. Sloan School of Management, ISSN 0019-848X, ZDB-ID 2418484. - Vol. 40.1998, 1, p. 75-88
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Saved in:
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