Reducing employees' turnover in transactional services : a Lean Six Sigma case study
Alessandro Laureani; Jiju Antony
| Year of publication: |
2010
|
|---|---|
| Authors: | Laureani, Alessandro ; Antony, Jiju |
| Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 2135449-2. - Vol. 59.2010, 7, p. 688-700
|
| Subject: | Dienstleistungssektor | Service industry | Personalmanagement | Human Resource Management | Qualitätsmanagement | Quality management | Lean Management | Lean management | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008778218