Regression and decision tree approaches in predicting the effort in resolving incidents
Sharon Christa, V. Suma, Uma Mohan
| Year of publication: |
2022
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|---|---|
| Authors: | Christa, Sharon ; Suma, V. ; Mohan, Uma |
| Published in: |
International journal of business information systems : IJBIS. - [Olney, Bucks.] : Inderscience Enterprises, ISSN 1746-0980, ZDB-ID 2436031-4. - Vol. 39.2022, 3, p. 379-399
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| Subject: | decision tree | effort prediction | incident logs | incident management | ITIL | multiple linear regression | production support | random forest | tickets | time to resolve | Entscheidungsbaum | Decision tree | Regressionsanalyse | Regression analysis | Prognoseverfahren | Forecasting model | Theorie | Theory |
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