Relationship between online retailers' reputation and product returns
Gianfranco Walsh, Arne K. Albrecht, Werner Kunz and Charles F. Hofacker
| Year of publication: |
January 2016
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|---|---|
| Authors: | Walsh, Gianfranco ; Albrecht, Arne K. ; Kunz, Werner ; Hofacker, Charles F. |
| Published in: |
British journal of management : BJM. - Oxford : Blackwell Publ., ISSN 1045-3172, ZDB-ID 1055434-8. - Vol. 27.2016, 1, p. 3-20
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| Subject: | Online-Handel | Online retailing | Firmenimage | Corporate reputation | Beschwerdemanagement | Complaint management | Produkthaftung | Product liability | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/1467-8551.12120 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011542967