Relationship quality in a coproduction context and the moderating effects of relationship orientation
Shih-Hao Wu, Stephen Chi-Tsun Huang, Ching-Yi Daphne Tsai and Hsin-I Chen
| Year of publication: |
2013
|
|---|---|
| Authors: | Wu, Shih-hao ; Huang, Stephen Chi-Tsun ; Tsai, Ching-yi Daphne ; Chen, Hsin-i |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 9, p. 1062-1083
|
| Subject: | CRM | coproduction | relationship quality | service quality | communication quality | relationship investment | relationship orientation | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Vertrauen | Confidence |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009793755